Real-Time Point-of-Experience FeedbackPatientPoll

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THERE IS NOTHING MORE POWERFUL THAN HEARING
THE VOICE OF THE CUSTOMER “IN THE MOMENT”

Patient outcomes are linked to patient satisfaction. Not surprisingly, patients who are more satisfied with their healthcare experience are more likely to adhere to treatment plans and maintain their relationships with providers long term.

Practices with higher patient satisfaction have more patients and revenue. Satisfied patients are more likely to keep coming back, and to recommend providers to family and friends, giving your practice ‘free positive advertising’ that equates to increased revenue.

Higher patient satisfaction reduces risk. As much as positive referrals fuel growth for your practice, conversely, practices with low patient satisfaction scores are shown to have higher risk of being named in lawsuits.

Improve process and systems based on real data. Many practices are reluctant to conduct patient satisfaction surveys, yet in doing so, often uncover remarkable findings about what’s truly important to patients, and it’s not always what they expected.

Get your entire staff ‘rowing’ in the same, patient focused direction. Your patients interact with multiple members of your staff every time they visit.

According to information technology research firm, Gartner,
feedback captured immediately after an interaction is 40% more
accurate than feedback captured 24 hours after the event.

PATIENT POLL IN ACTION

Instant Patient Feedback

Knowing what patients think and how they perceive services rendered is a growing necessity in modern healthcare management. Among other key factors, patient satisfaction is of utmost importance for credentialing and quality assurance. Patient satisfaction is a recognized instrumental component in monitoring a healthcare facility’s quality of care in relation to costs and services offered.

  • Create, edit, distribute, gather, & analyze with ease
  • View results with dashboards
  • Develop understanding of what motivates patient satisfaction
  • Determine factors that lead to patient dissatisfaction
  • Identify areas for improvement in patient experience!

Powerful Dashboards. Data at Your Fingertips!

We develop survey questions based on research and best practices to generate honest results. We make it easy for your patients to respond, encouraging straight-forward feedback that you can use immediately.

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